Return Policy

At Charlotte Boutique Baltimore, we strive to keep our customers satisfied. However, if you would like to return a product, our return policy is explained clearly below.

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Conditions for Returns

• You may only request a return after you have physically received the item.

• Return shipping costs are the sole responsibility of the customer, including international shipping fees and any customs duties.

• Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.

• Trying on items is allowed, but wearing them is not permitted.

• Ordering multiple sizes with the intent to return part of the order is not allowed.

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Return Process

1. Notify us of your return request at info@charlotte-boutique-baltimore.com within 14 days of receiving your item.

2. We will provide you with the return address of our supplier (located in China).

3. Ship the item back at your own expense, including any applicable customs fees or shipping charges.

4. We strongly recommend using a shipping method with track & trace.

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Refunds

Once the returned item has been received and approved at the return address, your purchase amount will be refunded within 14 days using the original payment method.

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Liability

• We are not responsible for lost packages if the tracking shows that the order was delivered to the address provided by the customer.

• If an incorrect address was provided at checkout, this is the customer’s responsibility.

• Address errors must be reported within 24 hours of placing the order.

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Contact

For questions regarding returns, please contact us at:

Charlotte Boutique Baltimore
✉️ info@charlotte-boutique-baltimore.com