Return Policy
Return Policy
At Charlotte Boutique Baltimore, we strive to keep our customers satisfied. However, if you would like to return a product, our return policy is explained clearly below.
Conditions for Returns
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You may only request a return after you have physically received the item.
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Return shipping costs are the sole responsibility of the customer, including international shipping fees and any customs duties.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Trying on items is allowed, but wearing them is not permitted.
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Ordering multiple sizes with the intent to return part of the order is not allowed.
Return Process
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Notify us of your return request at info@charlotte-boutique-baltimore.com within 14 days of receiving your item.
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We will provide you with the return address of our supplier (located in China).
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Ship the item back at your own expense, including any applicable customs fees or shipping charges.
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We strongly recommend using a shipping method with track & trace.
Refunds
Once the returned item has been received and approved at the return address, your purchase amount will be refunded within 14 days using the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows that the order was delivered to the address provided by the customer.
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If an incorrect address was provided at checkout, this is the customer’s responsibility.
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Address errors must be reported within 24 hours of placing the order.
Contact
For questions regarding returns, please contact us at:
Charlotte Boutique Baltimore
✉️ info@charlotte-boutique-baltimore.com